On December 27, my wife went to the local Sprint store to try out an HTC Evo on a new account. The phone worked relatively well and proved that Sprint's network is available in our house (which isn't the case on my existing Sprint Samsung Moment).
When the HTC Evo Shift was announced, she exchanged the Evo. The Evo was a bit big, but the Shift proved to not be better than the Evo. Main reasons were that it was very heavy (for the size), small screen, and keyboard was very hard to operate.
In mid-January, the bill arrived from Sprint with a due date of January 20. Not quite sure how Sprint can get away with saying the program let's you try Sprint for 30 days free -- seems my wife can only try it free for 23 days. Didn't matter much anyway, so she returned the phone on January 17 or so.
The return at the store was very easy. They refunded the full amount of the phone and the activation fee; she was told that she would need to call into customer service to receive a refund for the service/usage fees. When she called Sprint they said said that the service/usage fees on the account would be refunded at the end of the month, after the January 20 due date. As of today, January 23, the account shows as past due and Sprint has yet to refund the service/usage fees.
I'll post an update when Sprint makes their next move....
Final update (2/1/11): As of today, the account shows a $0 balance. Sprint credited all the service/usage fees on the account, even the $7 or so for the insurance plan! With a little bit of work and worry, seems like this program is a thumbs up for testing out Sprint!
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